Order Processing Times

We process all orders within 1-2 business days (not including weekends or holidays). We will notify you once your order has shipped. If you have not received a shipping notification within that time-frame please email [email protected] and we’ll take a look!

How can I check the status of my order?

You will receive an email order confirmation upon placing your order and a shipping notification including a tracking number once we’ve shipped it in a separate email. You can use the tracking number to check its status. Tracking information typically takes 48 hours to be available once shipped. If you haven’t received your order within 5-7 business days of receiving your shipping confirmation email, please contact us at [email protected] with your order confirmation and we’ll get back to you with an update.

Refund/Cancellation Policy 

You may cancel your order by notifying ScootaHeadz Motors within two business days from the date the buyer makes the purchase. Once cancelled. the process can take between 3-10 business days depending on your bank. Any cancellations made after two business days will not qualify for a refund. Returns not accepted. If your order arrives damaged, please email us as soon as possible at [email protected]. Include your original order confirmation and a photo of the damage. Refunds due to damage during shipping are addressed on a case-by-case basis. Please contact us at [email protected] with any questions.

Features Item Purchases

If you would like to purchase a local featured item contact us at 866-929-2242 or [email protected] for purchase details. All sales are sold as is and all sales are final.